A $3 handling fee is applied to most returns. For new customers, this fee is waived on your first 2 returns, but will then be applied to any after that. For VIPs, the fee is waived on up to 4 returns. (FYI There's no fees for exchanges. Just so you know.)

Returns are accepted within 25 days of purchasing, and exchanges within 35 days. We will take back anything that isn’t worn, altered, or washed with all tags attached. We encourage you to reuse the package that you received your item in to limit excess waste.

If you are an international customer, the return window is extended to 45 days.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy.

If the item you received has a damage issue, please reach out directly to our Customer Support team so that we can address it right away.

START A RETURN OR EXCHANGE

1) Go to our return portal, enter the order # and zip code used for the order.

2) Choose the item you would like to return and select the reason for the return.

3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.

PLEASE NOTE: If you choose to switch the size or exchange, you will need to determine whether you would like an Instant Exchange (use credit card to get items sent immediately. You’ll only pay if your return isn’t in the mail within 14days) or Exchange Later (exchange will be processed once your return is received at the warehouse. If the item(s) is no longer in stock, you will receive a refund to your original payment method.

4) Once you have submitted your return, download and print your label. Pack the item(s) well, include all tags, and (if possible) the original order form.

Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use the envelope included with your order to return your item(s). If not, any envelope or small box will do.

Once your return is received and processed, we’ll refund the full balance back to your original payment method or issue you a store credit.

Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. 

Once we receive your return, please allow 5-7 business days for processing and another 3-5 days for your bank to post the refund to your account.

All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.

Yes, you can and the gift giver does not receive any notifications if the gift receiver initiates a return of their gift.

At this time we do not offer a pre-paid returns label for international orders and do not offer exchanges. To initiate an international return please start your process here by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. At this time we do not offer exchanges on international orders. Any duties, taxes and shipping costs are the responsibility of the purchaser and non-refundable. We recommend sending it back via a carrier that will give you tracking information so that delivery to us can be confirmed. We do however extend the returns window to 45 days from purchase since we know it take a little longer for the item to reach you.

To return your order, please send your package back to:

NATION LTD

Attn: INTL. RETURN

850 S Broadway #306

Los Angeles, CA 90014

We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location! Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.

Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar. You will have received your QR code in an email. If you cannot locate this email, please contact our support team at hello@nationltd.com.

Yes, you can go to any Happy Returns location. Locations can be found here: https://locations.happyreturns.com/

Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar.