Shipping & Returns
We ship all orders with USPS and offer FREE GROUND SHIPPING on all orders. Our Shipping Ace does his best to get orders out within 24-48 hours of the order being places. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm will be fulfilled the following business day.
Depending on where you are located, it can take anywhere from 3-8 business days. You can upgrade to 2-Day Shipping if you need your order faster. Shipping costs are nonrefundable
3-8 Business Days
2 Business Days
Once your item has been shipped, you will receive a tracking number. We ship USPS, you may use your tracking number to look up the status of your delivery. If you still need help, contact our Customer Service Ace at firstname.lastname@example.org anytime and we will provide you with an update.
We only ship to the continental U.S., Alaska and Hawaii. Unfortunately, we do not ship outside the US right now. If you live in Canada, contact our Customer Service Ace at email@example.com and we will put you in touch with our rep. Our rep will assist you with locating a store in Canada that sells Nation.
FULL PRICED ITEMS: We want you to be 100% satisfied with your order. You have 14 calendar days from the day you receive your shipment to postmark your items for return. We will gladly accept items that have not been worn, altered or washed and which have all tags attached. The original shipping and handling charges will not be credited back to your card unless we have made a mistake in sending the wrong item, or the item is defective in some way. The credit will be issued to the card that you placed the order with.
SALE ITEMS: Sale items are FINAL SALE. We will not accept returns or process exchanges or refunds on any sale purchase. This includes items listed on the sale page, any items marked sale, and discounted items.
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.
We are sorry that it didn’t work out, and we want to make this easy for you. Please do the following:
- Fill in the form below to request a Return Authorization below.
- You will receive an email approving your return, usually within one business day after your request.
- Once you have received the authorization, carefully pack your item(s).
- Enclose a written explanation of the reason for your return and what item(s) you request in exchange for the returned item(s) (if any). You may also include a copy of the return approval email that you received.
- Send it to:
RA # (insert your RA # here)
850 S Broadway, Ste 306
Los Angeles, CA 90014
Once we receive your return, please allow 2-3 business days for processing and another 5-10 days for your bank to post the refund to your account.
The best way to process the exchange is to indicate it on the return authorization form, if the requested item is available and in stock, we will process the exchange. If you need the item immediately and want to ensure that it is available and in stock, we suggest that you process a return for the original item, and place a separate order for the new item.
We offer a one-time price adjustment on items purchased online at full price within 7 calendar days of the item being placed on sale. Adjusting the price makes the item Final Sale and it cannot be returned for a refund, or exchanged.
We are unable to offer a price adjustment if an item was originally purchased on sale, if an item was originally purchased with a special promotion that temporarily reduced the price, or if the item is no longer in stock.
Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!
Still have questions? Send our Customer Service Ace an email at firstname.lastname@example.org.