Returns & Exchanges
All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy. Please reach out to our team for assistance if needed when considering a Final Sale item.
For the holiday season we are extending our return & exchange policy to 60 days from the date of purchase for all orders placed between 11/1/23-12/31/23 for all full priced items. We accept items that have not been worn, altered, or washed, with tags attached.
We provide a pre-paid shipping label that you can print out directly from our returns portal. To reduce packaging waste, we encourage you to re-use the envelope the item(s) was originally shipped to you in when making your return.
1) Go to our return portal, enter the order # and zip code used for the order.
2) Choose the item you would like to return and select the reason for the return.
3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.
PLEASE NOTE: If you choose to switch the size or exchange, you will need to determine whether you would like an Instant Exchange (use credit card to get items sent immediately. You’ll only pay if your return isn’t in the mail within 14days) or Exchange Later (exchange will be processed once your return is received at the warehouse. If the item(s) is no longer in stock, you will receive a refund to your original payment method.
4) Once you have submitted your return, download and print your label. Pack the item(s) well, include all tags, and (if possible) the original order form.
Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use the envelope included with your order to return your item(s). If not, any envelope or small box will do.
Once your return is received and processed, we’ll refund the full balance back to your original payment method or issue you a store credit.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
Once we receive your return, please allow 5-7 business days for processing and another 3-5 days for your bank to post the refund to your account.
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.
Yes, you can and the gift giver does not receive any notifications if the gift receiver initiates a return of their gift.
At this time we do not offer a pre-paid returns label for international orders and do not offer exchanges. To initiate an international return please start your process here by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. At this time we do not offer exchanges on international orders. Any duties, taxes and shipping costs are the responsibility of the purchaser and non-refundable. We recommend sending it back via a carrier that will give you tracking information so that delivery to us can be confirmed. We do however extend the returns window to 45 days from purchase since we know it take a little longer for the item to reach you.
To return your order, please send your package back to:
Attn: INTL. RETURN
850 S Broadway #306
Los Angeles, CA 90014
We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location! Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.
Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar. You will have received your QR code in an email. If you cannot locate this email, please contact our support team at email@example.com.
Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar.
Items purchased on our re-sale shop must be returned to the resale shop within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows.
Multiple items may be sent in one package, as long as the return slips are included.
Your refund will be issued to your original form of payment. Note that a shipping return fee of $5.99 will be deducted from your refund.
Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.).Original shipping charge for returned items will not be refunded.Final-sale items may not be returned.