Returns & Exchanges

Returns are accepted within 25 days of delivery, and exchanges within 35 days. We will take back anything that isn’t worn, altered, or washed with all tags attached. We encourage you to reuse the package that you received your item in to limit excess waste.

If you are an international customer, the return window is extended to 45 days.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy.

A $7 handling fee is applied to most returns. For new customers, this fee is waived on your first 2 returns, but will then be applied to any after that. The handling fee is not applied to exchanges, or items refunded by Gift Card.

If you receive a damaged, defective, or wrong item, please reach out directly to our Customer Service team so that we can address it right away. To expedite the process, we ask that you include photos of the item in your email to the team.

START A RETURN OR EXCHANGE

1) Go to our return portal, enter your order number and zip code used for the order.

Your order number can be found in your order confirmation email, or on your Packing Slip under 'Customer Reference Number'. It will be a six-digit number starting in 2 (e.g. #200600)

2) Choose the item you would like to return or exchange and select the reason.

3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.

4) Submit the return.

5) Repackage the item neatly with all tags attached, and bring the package to USPS. Check here for USPS locations near you.

Show the QR code on your Return Status Page to the team at USPS, they will print your return label on-site.

Alternatively, you can print your shipping label and affix it to the package before bringing it to USPS.

Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use any plain box or envelope.

Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. As proof of return, please request a receipt from the drop-off location.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy.

Once we receive your return, please allow 5-7 days for processing and another 3-5 days for your bank to post the refund to your account.

Returns expire if the item has not been shipped back within 28 days of the return being initiated. We do not accept returns once the return has expired. If you have an extenuating circumstance, please reach out directly to our Customer Service team.

If you would like to exchange your item, rather than return it for a refund, we have two exchange options:

Instant Exchange
When you select an Instant Exchange, your exchange order is placed immediately. This ensures you receive your items quickly and that your preferred size or color is secured while it’s still in stock.

To initiate an instant exchange, a temporary hold will be placed on your credit card for the amount of the new exchange order. Once we receive your return, the hold will be lifted. You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 14 days of submitting.

Standard Exchange

If selected, your replacement order will be processed once the unwanted item is received back at our warehouse. No additional authorization will be requested if selected. If you choose a standard exchange, and the new item sells out before the return is processed, you will receive a refund for the item instead.

Yes, you can and the gift giver does not receive any notifications if the gift receiver initiates a return of their gift.

Absolutely! If you are an international customer, you can return or exchange eligible items in our Return Portal within 45 days of order fulfillment. At this time we do not offer a pre-paid returns label for international orders. Any duties, taxes and shipping costs are the responsibility of the purchaser and non-refundable. We recommend sending it back via a carrier that will give you tracking information so that delivery to us can be confirmed. 

To return your order, please send your package back to:

NATION LTD RETURNS
WESCALE3PL
14752 DELTA LN
HUNTINGTON BEACH CA 92647-2089