*Processing and shipping times are delayed due to the holiday weekend.
Shipping is expected to resume on Tuesday, July 7, 2020.
TEMPORARY COVID-19 UPDATE
Our warehouse team will continue to ship packages, with limited hours. Our warehouse is currently open Monday, Wednesday, and Friday. We unfortunately do not offer expedited shipping at this time.
These limited hours will cause a small delay in shipping and processing returns. If you need an extended return window, please email email@example.com.
International orders are currently experiencing heavy delays in transit which are unfortunately out of our control.
As always, our support team will continue to be available to you - from their home offices - if you have questions or concerns please feel free to reach out via text, phone, or email.
We ship all orders with USPS and can accommodate P.O. Boxes. All of our packages are insured by Route, free of charge. If your package is lost, stolen, or arrives damaged you can File a Claim directly with Route.
We offer free ground shipping on all orders over $100 within the US. An additional $5 flat rate shipping fee will be charged on orders $99.99 and under.
We do not offer free shipping for international orders at this time. A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.
US SHIP TIMES
Depending on where you are located, it can take anywhere from 3-8 business days. Please note that we do not ship orders on the weekend. Orders placed on Friday after 1pm PST will not ship out until Monday the following week.
Free on orders over $100; $5 flat rate fee on orders $99.99 & under
3-8 Business Days
2 Business Days
We do not offer overnight shipping. We do however offer 2-Day shipping to US orders for $30 - this shipping cost is non-refundable. We do not ship on the weekend or US holidays and cannot guarantee Saturday delivery.
2-Day shipping orders must be placed by 1pm PST.
Most of the time, we ship using USPS. This allows us to accommodate orders shipped to a P.O. Box.
We are unable to ship to an international P.O. Box.
We are now shipping internationally.
A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.
DUTIES AND TAXES
Duties and taxes will be calculated at checkout and will be included in your shipping fee - you can see the actual breakdown of shipping charge versus duties and taxes here as well.
Your order will be sent on a DDP (Delivered Duty Paid) basis, and you will not be charged additional duties and taxes by the shipping provider when they deliver your order.
Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase.
This charge is determined by your local customs authority and includes:
1. The Sales Tax applied by your country for purchases from the U.S. and
2. Duties charged for processing by your country.
INTERNATIONAL SHIP TIME
Orders are typically processed within 2 business days. Once your order is shipped, we estimate that you will receive your order within 3-8 business days depending on the service you have selected. Keep in mind that delivery times may vary depending on customs. Please note that we do not ship on the weekend or on U.S. holidays.