TEMPORARY COVID-19 UPDATE
Please note that USPS is currently experiencing delays in transit which are unfortunately out of our control. These delays have been up to 20 days in some cases. If you have questions regarding the status of your order, please email email@example.com.
International orders are also currently experiencing heavy delays in transit which are unfortunately out of our control.
As always, our support team will continue to be available to you - from their home offices - if you have questions or concerns please feel free to reach out via text or email.
We ship all orders with USPS and can accommodate P.O. Boxes. All of our packages are insured by Route, free of charge. If your package is lost, stolen, or arrives damaged you can File a Claim directly with Route.
We offer free ground shipping on all clothing orders and orders of 2 or more Mask packs. An additional $5 flat rate shipping fee will be charged on single Mask pack orders.
We do not offer free shipping for international orders at this time. A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.
US SHIP TIMES
Depending on where you are located, it can take anywhere from 3-8 business days. Please note that we do not ship orders on the weekend. Orders placed on Friday after 12pm PST will not ship out until Monday the following week.
$5 single Mask pack orders
3-8 Business Days*
3-8 Business Days*
*USPS is currently experiencing delays in transit of up to 20 days which are unfortunately out of our control.
Most of the time, we ship using USPS. This allows us to accommodate orders shipped to a P.O. Box.
We are unable to ship to an international P.O. Box.
We are now shipping internationally.
A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.
DUTIES AND TAXES
Duties and taxes will be calculated at checkout and will be included in your shipping fee - you can see the actual breakdown of shipping charge versus duties and taxes here as well.
Your order will be sent on a DDP (Delivered Duty Paid) basis, and you will not be charged additional duties and taxes by the shipping provider when they deliver your order.
Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase.
This charge is determined by your local customs authority and includes:
1. The Sales Tax applied by your country for purchases from the U.S. and
2. Duties charged for processing by your country.
INTERNATIONAL SHIP TIME
Orders are typically processed within 2 business days. Once your order is shipped, we estimate that you will receive your order within 3-8 business days depending on the service you have selected. Keep in mind that delivery times may vary depending on customs. Please note that we do not ship on the weekend or on U.S. holidays.