Shipping

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OUR CARRIERS

We ship our orders with USPS and can accommodate P.O. Boxes with this option. If you'd prefer an expedited shipping option or cannot accept a package with USPS, we offer UPS Ground and UPS 2nd-Day Air, which you can choose at checkout for an additional charge.

All of our packages are insured by Route, free of charge. If your package is lost, stolen, or arrives damaged you can File a Claim directly with Route.

SHIPPING COST

We offer free ground shipping on all clothing orders and orders of 2 or more Mask packs. An additional $5 flat rate shipping fee will be charged on single Mask pack orders.

We do not offer free shipping for international orders at this time. A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.

SHIP TIMES

Depending on where you are located, transit times may vary depending on the carrier. Please note that we do not ship orders on the weekend. Orders placed on Friday after 12pm PST will not ship out until Monday the following week.

*Orders containing only a single Mask pack will be charged a $5 shipping fee

P.O. BOXES

Most of the time, we ship using USPS. This allows us to accommodate orders shipped to a P.O. Box.

We are unable to ship to an international P.O. Box.

PACKAGE INSURANCE

We ensure every package with Route shipping insurance, at no cost to you. If your order is lost, stolen, or damaged you can File a Claim through Route and they will replace (or refund) your items.

You must contact Route within 10 business days of delivery scan in order to process a claim.

INTERNATIONAL SHIPPING

We are now shipping internationally. 

A country-specific shipping fee will be applied to orders outside of the US. The shipping you pay at checkout will also include any duties and taxes for your specified country.

DUTIES AND TAXES

Duties and taxes will be calculated at checkout and will be included in your shipping fee - you can see the actual breakdown of shipping charge versus duties and taxes here as well.

Your order will be sent on a DDP (Delivered Duty Paid) basis, and you will not be charged additional duties and taxes by the shipping provider when they deliver your order.

Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. 

This charge is determined by your local customs authority and includes:

1. The Sales Tax applied by your country for purchases from the U.S. and

2. Duties charged for processing by your country.

INTERNATIONAL SHIP TIME

Orders are typically processed within 2 business days. Once your order is shipped, we estimate that you will receive your order within 3-8 business days depending on the service you have selected. Keep in mind that delivery times may vary depending on customs.  Please note that we do not ship on the weekend or on U.S. holidays.