Frequently Asked Questions

You can reach our team by email, using the form at the end of this page, or by texting 1-213-632-5264.

Please contact sales@nationltd.com.

Please contact partnerships@nationltd.com for any press inquiries.

We are so sorry, and will correct our mistake right away. To get another order out to you as soon as possible, you will need to File a Claim.

In addition to filing a claim, please reach out to us so we can expedite the processing. Call or text 1-213-632-5264 during our business hours. You can also reach our team by our live chat, email, or by using the form at the end of this page.

This is very rare, and we are so sorry. To get another order out to you as soon as possible, you will need to File a Claim.

In addition to filing a claim, please reach out to us so we can expedite the processing. Call or text 1-213-632-5264 during our business hours. You can also reach our team by our live chat, email, or by using the form at the end of this page.

If an item is sold out, it will likely not come back into stock. We produce our collections in limited batches (because smaller runs = less waste = better for the planet). However, there are some styles that we just can’t get enough of. Sign up for our waitlist to get notified in case the item becomes available again.

A $5 handling fee is applied to most returns. For new customers, this fee is waived on your first 2 returns, but will then be applied to any after that. For VIPs, the fee is waived on up to 4 returns. (FYI - there's no fees for exchanges.)

Returns are accepted within 25 days of purchasing, and exchanges within 35 days**. We will take back anything that isn’t worn, altered, or washed with all tags attached. We encourage you to reuse the package that you received your item in to limit excess waste.

If you are an international customer, the return window is extended to 45 days.

**To accommodate for the Winter Holidays, orders placed between 11/1 and 12/23 will have a 60 day return or exchange window.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy.

If you receive a damaged, defective, or incorrect item, please reach out directly to our Customer Support team so that we can address it right away. To expedite the process, we ask that you include photos of the item in your email to the team.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy. However, if you purchase any full-price items from us, we're happy to accept returns for a full refund within 25 days of purchase and exchanges within 35 days**.

**To accommodate for the Winter Holidays, orders placed between 11/1 and 12/23 will have a 60 day return or exchange window.

1) Go to our return portal, enter your order number and zip code used for the order.

Your order number can be found in your order confirmation email, or on your Packing Slip under 'Customer Reference Number'. It will be a six-digit number starting in 2 (e.g. #200600)

2) Choose the item you would like to return or exchange and select the reason.

3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.

4) Submit the return.

5) Repackage the item neatly with all tags attached, and bring the package to USPS. Check here for USPS locations near you.

Show the QR code on your Return Status Page to the team at USPS, they will print your return label on-site.

Alternatively, you can print your shipping label and affix it to the package before bringing it to USPS.

Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use any plain box or envelope.

Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. As proof of return, please request a receipt from the drop-off location.

Once we receive your return, please allow 2-4 business days for processing and another 3-5 days for your bank to post the refund to your account.

If you have an extenuating circumstance, please reach out directly to our Customer Support team. Note that returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.

International returns need to be initiated through our return portal. 

1) Go to our return portal, enter the order # and zip code used for the order.

2) Choose the item you would like to return and select the reason. 

We do not offer prepaid shipping labels for any international orders. Any duties and taxes paid are nonrefundable.

To return your order, please send your package back to:

NATION LTD
attn: Intl. Return
850 S Broadway #901
Los Angeles, CA 90014

Exchanges are processed through our returns portal. Follow the prompts for the items you wish to exchange and let us know if you have questions along the way.

No, we do not offer international exchanges at this time.

Our approach to environmental responsibility is simple: progress, not perfection.

The word "sustainable" gets thrown around a lot in a way that doesn't feel entirely truthful, which is why we choose to talk about our "impact" instead.

Nothing in fashion is truly "sustainable" - everything has a footprint, and it's important that we're honest about that while we work to minimize ours.

Our investment in eco-conscious and ethical practices isn't a marketing ploy, it's something we do because it matters. We share it because you deserve to know where your clothes are made, who makes them, and how those processes effect the planet. We feel that the more you know, the more you'll ask those important questions when you shop - with us, or any other brand.

Basically, whether you're into it or not, we're going to keep putting the planet first.

We produce approximately 85% of our clothing in Peru utilizing a vertical manufacturing process. All of the cotton we use is grown, hand harvested, knit into fabric, and cut and sewn locally, mostly in Lima. This approach cuts down on pollution and dramatically reduces our carbon footprint compared to industry standards.

Pima Cotton is native to Peru and, unlike other cotton varieties, takes 50% less water to grow. Utilizing this local fiber provides income to many, helping the local economy of indigenous people while preserving tradition.

Better for you, better for the planet.

All of our fabrics are compared according to our own "grading system," based on the impact of all the things (like farming, manufacturing, dying, washing, transportation, packaging, shipping, and even how long it would take to biodegrade).

We highlight the eco-friendly elements of our fabrics, but we also let you know about the not-so-eco-friendly details that we hope to improve - basically, giving you all the information to make an informed decision when you buy.

Yes.

We believe in fair wages for everyone in the supply chain, in addition to using high-quality fabrics that are made to last.

To put it into perspective, bringing one garment into existence requires a supply chain of hundreds of people. From the farmers to yarn spinners, knitters to cutters and sewers, dye house workers to quality control, to our office with our designer and creative team, photographer, managers, sales agents, wholesalers, and website manager, along with shippers every step of the way… it’s not as simple as “hiring less people”. These jobs benefit the local community both in Los Angeles and Peru. Also, higher quality and sustainably made fabrics are more expensive. We believe in buying less and buying better, because fast fashion comes at a cost (both to the environment and to the workers). We recognize that our clothing is an investment for most, but we’d rather have someone buy one dress from us than ten dresses from a fast fashion brand. But as a consumer you have a choice, and we totally respect that.

We recognize that our clothing is an investment for most, and we are big fans of shopping secondhand. Every time you shop secondhand instead of new, you reduce carbon emissions by an average of 25% per wear. You can shop our line secondhand through (RENEW), our dedicated resale shop for buying and selling pre-loved Nation essentials.

Yes, we pay everyone in the supply chain a living wage. Most of the factories we use to produce our clothing are WRAP certified. You can learn more about that HERE.

If you’d like to make sure the order arrives in time for holiday gift giving, we highly recommend placing your order by December 10th.

At this time, we don’t offer gift receipts. If you’d like to make sure the gift recipient is able to exchange or return an item, just make sure they’re aware of the Nation Order Number, and the shipping zip code. They will be able to use our return portal to initiate an exchange or return.

Yes, we insure every order at no cost to you. If your order is lost, stolen, delivered and not received, received with the wrong item, or damaged you can File a Claim to replace (or refund) your items.

Claims must be filed within 5 days of being marked as delivered. If the order has been lost in transit, your claim must be filed within 30 days of the last check-in on your order tracking.

Any more questions? Reach out.

Yes, we ship to most countries in addition to the continental U.S., Alaska, and Hawaii. Reach out if you are having trouble placing an international order and we will do our best to help you out.

Once your order has been shipped, we will email you a tracking number. You may also contact our Customer Support team during business hours and we will provide you with an update.

We process orders within 2 business days of the order being placed. Orders placed after 12:00pm PST will be fulfilled the following business day.Processing times are estimates that can be impacted by inclement weather and other unforeseeable circumstances. We do not process or ship orders on Saturday, Sunday, or company observed holidays. Orders placed on Friday after 12:00pm PST will not ship out until Monday the following week, including expedited order requests.

Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order.

Yes, if you are in the following states your order will be subject to sales tax:

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Michigan
Mississippi
Missouri
Nebraska
Nevada
New Mexico
North Carolina
North Dakota
New Mexico
New York- purchases above $110
Ohio
Oklahoma
Puerto Rico
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming

Please email us at hello@nationltd.com as soon as possible. In some cases, we may be able to cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed.

We create garments that are easy to maintain. If you have questions about a specific style, please email our Style Specialist.

All of our garments have been pre-washed and dyed. The maximum shrinkage of the natural fibers has already been reduced. It could still shrink slightly - the best way to prevent this is to air dry or dry on a low setting. 

No. Any of our garments labeled hand wash should be washed by hand. When you use the hand wash cycle on a washing machine, the clothes sit in water for too long, which causes damage. Please reach out with specific questions regarding this.

You can use a sweater shaver to remove the pills.

Be careful, with too much force you could create a hole.

No. Any of our garments labeled hand wash should be washed by hand. When you use the hand wash cycle on a washing machine, the clothes sit in water for too long, which causes damage. Please reach out with specific questions regarding this.

Machine washable. All of our cotton garments have been pre-washed and dyed, so the maximum shrinkage of the natural fibers has already been reduced. To prevent any slight shrinking, air dry or dry on a low setting. 

*A note on deodorant: deodorants containing aluminum and/or baking soda can discolor and build up in clothing even after washing. Switching to a natural deodorant will extend the life of your t-shirts.*

We recommend using an eco-friendly dry cleaner to handle your alpaca sweaters once a season. You can also wash them by hand (but never submerge in water, unless you want a shrunken sweater). Add a small amount of delicate detergent into a water basin with cold water. Gently wash your sweater and quickly rinse with cold water, until no longer soapy. Allow to air dry on a flat surface. Fold heavy sweaters rather than hanging them as hanging will cause your sweaters to lose shape and give you those unsightly hanger bumps at your shoulders.

The best way to keep this fabric in shape is to wash it inside out. Keep in mind all sweaters pill, no matter what. The easiest way to keep them looking fresh is to use a sweater stone or shaver to remove the pills. Rather than washing/dry cleaning your sweaters, consider using a non-toxic sweater spray to freshen and deodorize between wears.

Wash by hand. We don’t recommend machine washing this fabric, but if you must, use the delicate cycle with cold water and place it inside out in a lingerie bag. (But really, hand washing is the way to go.) Air dry. Stylist tip: to remove wrinkles a steamer is much gentler on fabric than an iron (just be sure to use distilled water in your steamer, as tap water contains minerals that can leave water spots on your garments).

We use Fedex and USPS for our US orders, and DHL for international.

Most orders ship Free via Fedex 2-Day. If we are shipping to a P.O. Box, 2-Day is unavailable and your order will ship free via Fedex Ground.

Orders containing only sale items will ship free via USPS, or you can upgrade to Fedex 2-Day for $10.

International orders are shipped via DHL and shipping costs are calculated at checkout, including duties and taxes.

Orders shipping via Fedex 2 Day are delivered within 2 business days throughout the United States.

Orders shipping ground via USPS can take anywhere from 3-8 business days, depending on where you are located. Destinations such as Hawaii and Alaska may take longer.

Orders placed with paid, expedited shipping will be prioritized.

In stock items will ship out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. All orders placed after 12:00 pm PST will be fulfilled the following business day.

Note that the shipping times outlined above are estimates that can be impacted by inclement weather and other unforeseeable circumstances. We do not process or ship orders on Saturday, Sunday, or company observed holidays. Orders placed on Friday after 12pm PST will not ship out until Monday the following week, including expedited order requests.

Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order. As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.

No, at this time we do not offer overnight shipping. We do however offer free Fedex 2-Day shipping for on all full priced orders. We do not ship on the weekend or U.S. holidays and cannot guarantee Saturday delivery at this time.

This option is for U.S. orders only at this time.

A country-specific shipping fee will be applied to orders outside of the U.S..

Your estimated delivery timeframe will be communicated at checkout, typically the transit time falls between 5-8 business days. Our order processing time is 2 business days.

We do not ship on weekends or on U.S. holidays.

Yes, duties and taxes are including at checkout.

We offer free USPS Ground shipping on all sale orders, but it can be upgraded to FedEx 2nd-day for $10.

E-gift cards can be purchased on our site. (follow the linked text)

No, sorry. E-gift cards are final sale.

Yes, orders placed using an e-gift card may be returned. The refund will be issued onto a new e-gift card, or you can elect to exchange instead.

Final Sale items are ineligible for return, regardless of the payment method.

Our e-gift cards never expire.

The e-gift card is sent during time of purchase. We unfortunately do not have a way to delay the send.

Purchasing an item on pre-order ensures you get the style you want in the size you need before it's totally gone.

Full payment is due at checkout to secure your size and style of a pre-order item. When the item arrives at our warehouse, we will ship it within two business days. The estimated ship date is on the product page, your order page, cart, and checkout. We’ll send you a shipping confirmation email when your pre-order ships.

All pre-order items will be clearly marked as pre-order and an estimated shipping date will display on the product page, your order page, cart, and checkout. 

We will ship out items in your order that are not on pre-order within two business days. We will ship pre-order items together once inventory for all items has been received.

You can cancel at any time before the expected ship date using the cancellation link in your pre-order confirmation email, or via the link below:

EDIT MY PRE-ORDER

You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.

Yes, you can edit your pre-order here: EDIT MY PRE-ORDER

You can also reach out to our Customer Support team and we will make the adjustment for you.

All pre-order items follow our standard return policy. You can read more about the details here.

No, Final Sale styles are not eligible for refund or exchange.

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy. However, if you purchase any full-price items from us, we're happy to accept returns for a full refund within 25 days of purchase and exchanges within 35 days.

Final Sale styles purchased as a gift are considered Final Sale, and are not eligible for refund or exchange.

Applying a discount code to a full-priced item won’t change its return eligibility. Full-priced items purchased with a code are still returnable for a refund. All items marked on sale are final sale. A final sale item will have ‘final sale’ in the product description. All discount codes must be applied at the time of placing the order. We cannot retroactively apply a discount code to your order. 

Please email hello@nationltd.com as soon as possible and send photos of the damages.

All accessories are Final Sale and cannot be returned or exchanged.

A flash sale is a promotion offered for a short period of time. Discount codes, prices, and what's on sale (sitewide, select styles only, etc.) will vary depending on the event.

Codes will expire on the specified date, or ninety (90) days from the date of the promotional marketing.

No. Unfortunately, promotional discount codes (including the first order code) will not apply to sale items unless otherwise stated.

Applying a discount code to a full-priced item won’t change its return eligibility. Full-priced items purchased with a code are still returnable for a refund. All items marked on sale are final sale. A final sale item will have a ‘final sale’ badge above the product. All discount codes must be applied at the time of placing the order. We cannot retroactively apply a discount code to your order. 

All items marked on sale are final sale. A final sale item will have a ‘final sale’ badge above the product. All discount codes must be applied at the time of placing the order.We cannot retroactively apply a discount code to your order.  Purchasing a full priced item during a temporary Flash Sale (such as Black Friday Cyber Monday) won’t change its return eligibility. Full-priced items purchased during a flash sale are still returnable for a refund.

We offer 15% off of your first order when you subscribe to email and/or SMS marketing.

Insider tip: If you subscribe to both, you will get two codes for 15% off. You can unsubscribe at any time.

At checkout, we two offer split payment options, Shop Pay and Klarna.

Klarna is a payment option that allows you to pay for your purchase over time, in interest-free installments.

When you choose 4 interest-free installments, (Klarna) may order a credit report from a 3rd party. 

There are no up-front fees when you follow the payment schedule. Please review Klarna's product terms for applicable fees, or reach out to their Customer Service team directly.

You can reach Klarna anytime here or by downloading the Klarna app.

Great question. We explain it all here.

(RENEW) is our resale shop for buying and selling your pre-loved Nation essentials. 

AKA a place to sell stuff you once loved and find something new (to you). Better for the planet. And your wallet.

Pre-loved (or brand new) NATION clothes curated by our community, just for you.

After your order has been delivered, you’ll get an email to confirm it’s arrived and rate what you bought. (This is your chance to let us know if your order is in the exact condition as described.) If it is, don’t forget to give your seller a great rating. If not, let us know within three days through the form, and one of our customer service reps will reach out to help.

Find what you want. Add to your cart. And go through the checkout process like you normally would when you’re shopping at NATION.

Please note, at this time, you cannot combine full priced Nation items with RENEW.

Not yet. RENEW is not currently available to buyers outside of the United States, so we’re unable to fulfill international shipping orders at this time.

We ask our sellers to fulfill your order within 3 business days. Your order will ship with a tracking number, and typically arrives within 3-5 days of being shipped. 

All pre-loved purchases are final sale unless the item is not in the condition described by the seller. If that happens, you can open a dispute after your order has been delivered. If we confirm the dispute, we’ll issue a refund and ask that you ship the item back ASAP. 

If you have any questions or concerns, you can always reach us at hello@nationltd.com. 

Selling is easy (we promise).

1. LOG IN (to your NATION account)
2. LIST (from your purchase history or our style catalog)
3. POST (after accurately describing/showing the item’s condition, and after our team gives final approval)
4. SHIP (within 3 business days of the sale date using the pre-paid label we’ll email to you)
5. GET PAID (in store credit, which will be 100% of the sale price)

Or if shopping’s more your thing, cute stuff’s already waiting for you. (Might be the stuff that sold out before you could get it. You never know what you’ll find…)

Please note: Remember to provide complete and accurate information about the item’s condition, since you’ll only get paid after the buyer confirms its condition.

Our team reviews all submissions and has the right to approve or deny listings.

You can sell most NATION styles from (almost) any season after 2018. Once our team approves the listing, it’ll be featured in our RENEW Collection for anyone to buy.

Feel free to reach out to hello@nationltd.com with any questions about listings. 

No worries. You can still sell what you want as long as the style is active in our catalog. Just look for the “Create Listing” button under your purchase history and go from there.

Our dedicated quality team reviews every item before it goes live. In case you’re curious what we look out for:

- Your pictures. (Tip: stage your photos with good lighting and a clean background. Not only to get more eyes on your listing, but to ensure our team can prove your listing’s accuracy.)

- Blemishes or quirks. (Make sure they’re accurately described.)

- The condition you selected. (Again, double check it’s accurately reflected in your pictures.) 

- The item itself. (To verify it’s authentic.)

Two things to remember: lighting and backgrounds.

Lighting makes a big difference in your listings, so make sure you’re staging your pics in a sunny area or have an LED light nearby.

Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back, and any imperfections if applicable. Don’t forget to take a picture of the sewn-in tag at the neckline, the care label with fabric contents and washing instructions (usually sewn-in at the side seams), and the price tag if you still have it.

We’ll give you a price suggestion based on the original price and the current condition. 

(But you’re always welcome to set your own price.)

Name your price. (But we will recommend a price based on the item’s condition.) We’ll also add a fixed amount to the listing price to cover shipping charges. 

Just note that prices are subject to modification during our team’s review and approval process.

RENEW is not currently available to buyers outside of the United States, and we’re unable to fulfill international shipping orders at this time.

You don’t have to pay extra for shipping. (You’re welcome.) 

After your listing has sold, we’ll email you a pre-paid, pre-addressed shipping label and you must send the item within 3 business days. If you haven’t shipped your item within 10 days, the transaction will be canceled. 

Carefully and neatly pack your (preferably freshly-washed) items along with their respective labels (and maybe include a thank you note, too). Drop it in the mailbox or at your nearest US Post Office. 

Tip: you can schedule a free USPS package pickup if you don’t have time to drop it off. Or hand it to your mail person when they’re making their rounds.

Do a final once-over to make sure it’s in the condition you described. Check for any loose change or lost receipts in the pockets. Give it a little love (and a quick wash) one last time before you send it to its new home. 

(Also, careful wrapping and a thank you note is always a welcome, warm personal touch.)

We highly recommend you reuse packaging from previous purchases. Your packaging should fit the size and shape of your item to keep it properly protected while in transit. 

Tip: USPS boxes are free and available to pick-up at any post office, or order online on their website.

You’ll be receive a store credit after your item has been delivered and confirmed as received by the buyer. When USPS notifies us that the order has been delivered, the buyer has 3 days to confirm and rate their purchase.

We’ll email you an e-gift card with the exact store credit amount, to be redeemed only at NATION. So when you’re shopping at NATION again, don’t forget to choose the gift card option at checkout and enter the code in the box. 

Please note: Some gift cards may expire. Gift cards can be applied to multiple transactions.

You’ll give a new life to clothes you once loved (or didn’t get around to loving) and you’re helping reduce textile waste by keeping clothes out of a landfill and into a new home.

Also, it's simple. List items straight from your order history and get paid for it. No effort required.

Every time you buy pre-loved, you reduce carbon emissions by an average of 25% per wear. 

You’re also keeping clothes in circulation. Because they’re cuter on you than in a landfill.

The uncomplicated way to recycle your stuff. How it works: Order a Take Back Bag™. Clear out your closet. Send your filled bag to For Days. Also, you’ll get $40 in Nation credit just for sending your stuff.

85% of all textiles end up in landfills, including those that were recycled, resold, and donated. And most are things that still have some life left and shouldn’t be tossed out quite yet.

Get a Take Back Bag™ and send us the stuff you don’t wear/love anymore. Our recycling partners will go through a sorting and grading process to determine whether your garments will be resold and up-cycled, or down-cycled (repurposed into insulation, carpeting, rags, you get it). Anything not resold or recycled is actual trash and will be responsibly disposed of (but still won’t end up in a landfill).

From there, your garments will be broken down, turned into pulp, and spun into new yarn, which is then turned into new proprietary fabrics and products. This process requires no water and almost zero greenhouse gasses are produced.

And you’ll get $40 in Nation credit for every Take Back Bag™ you send back. If that helps.

We accept all apparel (in any condition, from any brand). Fabric scraps and non-clothing items are not accepted.

We accept clothes in all conditions. Yes, even ripped, torn, or stained. As long as it’s clean clothing and not a fabric scrap, we’ll take it.

They’re made of 50% post-consumer recycled content and are fully recyclable. 100% of Take Back Bags™ that are sent back are recycled. In case you were curious.

Scan the QR code on your bag for shipping instructions. You can choose between generating a USPS QR code or printing a pre-paid shipping label for a quick drop off. (FYI all shipping costs are covered when you buy a bag.)

Your Take Back Bag™ will arrive 5-7 business days after your order is placed. If you have ordered multiple Take Back Bags™, they are shipped individually and may not all arrive at the same time.

Once you’ve registered your Take Back Bag™, you’ll get $40 in Nation credit, which you can use towards your next purchase on our site. We do not offer additional credit for the quantity or quality of items included in the Take Back Bag™.

Nation credit cannot be used to buy a Take Back Bag™, but you can use it when you shop our site.

We hear you. This is something that we have discussed and would absolutely love to include more frequently. We have to shoot prior to receiving our production shipment, which means we don’t have access to larger sizes (unfortunately our samples are size small, which is industry standard). The good news is that we have begun shooting some garments after they have been received to represent a broader range of women, shapes, and sizes in our photos and plan to do more of this.

We believe in a woman’s right to choose: bra or no bra. The choice is always yours.