FAQ CONTACT US SUSTAINABILITY ORDERING RETURNS AND EXCHANGES SHIPPING WAITLIST SOLD OUT AND PRE-ORDER FIT AND SIZING GARMENT CARE SALE POLICY DISCOUNT CODES GIFT CARDS WHOLESALE (re)NATION LTD x thredUP
FREQUENTLY ASKED QUESTIONS
What is a pre-order?
Once in a while, we will make an item available for pre-order. This is typically for popular styles that we're going to restock (other times, it is for a style that we haven't released yet). To do this, we use Purple Dot, a waitlisting platform that allows you to be the first to get your hands on Nation’s next great item. When you place a pre-order, Purple Dot will keep you in the loop the whole time.
Will my card be charged if I place a pre-order?
If you place a pre-order, we will charge your card at the time the pre-order is placed. The item will not ship out until it becomes available - the available date will be listed on the product detail page before you check out. If you need help finding the available date, call, text or email our Style Specialist.
Can I cancel a pre-order?
Yes, pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us our Style Specialist.
If you need to make an edit to your pre-order, you can do so in the link below:
What if my order contains both pre-order and available items?
All available items within your orders will be shipped shortly after your order is placed. Pre-order items will ship separately as soon as they become available. You will receive an automatic email confirmation each time a unit from your order is shipped to you. For questions contact firstname.lastname@example.org
What if I need to change or cancel my order?
We unfortunately cannot cancel or adjust any order that is already processing. We will however make every effort to accommodate your request. Call, text, or email us as quickly as possible, Monday – Friday 8:30am-5:00pm Pacific time.
Can I order 2 day shipping for pre-order styles?
Yes, but please note it will not ship 2 day until on or after the pre-order date listed on our site.
What’s the status of my order?
Once your item has been shipped, you will receive a tracking number. We ship most items with USPS; you may use your tracking number to look up the status of your delivery. If you still need help, contact our Style Specialist anytime and we will provide you with an update.
What if something I order arrives damaged?
What if I receive the wrong item?
I live internationally, can I place an order?
We are now shipping to the UK and Canada in addition to the continental U.S., Alaska and Hawaii. Check back as we expand our international shipping options.
When are orders processed?
In stock items will ship within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm Pacific Time will be fulfilled the following business day.
Orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.
Please Note: NATION LTD does not process or ship orders on Saturday, Sunday or company observed holidays.
Orders are processed pending item availability and credit card verification. NATION LTD will contact you via email if there are any issues with your order. As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
Will I be charged sales tax on my online order?
Yes, if you are in the following states your order will be subject to sales tax: California, Connecticut, Florida, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Washington, Wisconsin.
When do promotional discount codes expire?
Codes will expire ninety (90) days from the date of the promotional marketing unless otherwise specified. If you have specific questions regarding this, please contact our Style Specialist.
Can you use promotional discount codes on sale items?
No. Unfortunately, promotional discount codes (including the first order code) will not apply to sale items unless otherwise stated. If you have specific questions regarding this, please contact our Style Specialist.
The item I want is sold out. Will it become available again?
If an item is Sold Out, we are completely sold out. Let us know your preferred color and size. The item may become available again, if it does, we will email you.
FIT AND SIZING
How do I know which size will fit me best?
Our aesthetic is typically relaxed with an easy fit. We include fit details in the product description and will note when it is recommended to size up.
When ordering a woven, you may need to size up from your typical t-shirt size. Wovens include the following fabrics:
- Hammered Satin
- Cotton Poplin
Do you have a size chart?
Yes, please refer to the size chart below. Sizing is in inches.
Is there a place where I can try things on?
Yes. Though we do not have any retailers, you can contact our Style Specialist directly and we will put you in touch with one of our reps who will help you locate a store nearest you.
Why don't you offer plus sizing?
We hear you, and we’re on it. As a small company, extended sizing isn’t something we are able to offer right now. But this is something we are already working towards, and we look forward to adding a size XXL to our line this Fall.
Why do I only see people who are size small represented in your photos?
We hear you. This is something that we have discussed and would absolutely love to include more frequently. We have to shoot prior to receiving our production shipment, which means we don’t have access to larger sizes (unfortunately our samples are size small, which is industry standard). The good news is that we have begun shooting some garments after they have been received to represent a broader range of women, shapes, and sizes in our photos and plan to do more of this.
Why aren't the models wearing bras in your photos?
We believe in a woman’s right to choose: bra or no bra. The choice is always yours.
RETURNS AND EXCHANGES
What is your return policy?
FULL PRICED ITEMS: Your return (or exchange) must be requested within 30 days of purchasing. We will gladly accept items that have not been worn, altered or washed and which have all tags attached. Please use the envelope the item(s) was originally shipped to you in to send it back to us.
SALE ITEMS: Sale items are FINAL SALE. We will not accept returns or process exchanges or refunds on any sale purchase. This includes items listed on the sale page and any items marked FINAL SALE.
How do I return or exchange something from my order?
1) Go to our return portal, enter the order # and zip code used for the order.
2) Choose the item you would like to return and select the reason for the return.
3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.
PLEASE NOTE: If you choose to switch the size or exchange, you will need to determine whether you would like an Instant Exchange (use credit card to get items sent immediately. You’ll only pay if your return isn’t in the mail within 14days) or Exchange Later (exchange will be processed once your return is received at the warehouse. If the item(s) is no longer in stock, you will receive a refund to your original payment method.
4) Once you have submitted your return, download and print your label. Pack the item(s) well, include all tags, and (if possible) the original order form.
Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use the envelope included with your order to return your item(s). If not, any envelope or small box will do.
Once your return is received and processed, we’ll refund the full balance back to your original payment method or issue you a store credit.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
How long does it take to process a return?
Once we receive your return, please allow 2-3 business days for processing and another 5-10 days for your bank to post the refund to your account.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.
Can I exchange a gift and will the gift giver know it has been exchanged?
Yes, you can and the gift giver does not receive any notifications if the gift receiver initiates a return of their gift.
What are Happy Returns?
We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location! Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.
Where is my QR code?
Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar. You will have received your QR code in an email. If you cannot locate this email, please contact our support team at email@example.com.
Can I go to any Happy Returns location?
Yes, you can go to any Happy Returns location. Locations can be found here: https://locations.happyreturns.com/
When will I receive my refund or exchange?
Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar.
What carrier do you use?
We ship all orders with USPS.
How much does shipping cost?
We offer free ground shipping on all orders within the U.S. If you need your item(s) sooner, please select the 2-Day shipping option.
How much does international shipping cost?
A country-specific shipping fee will be applied to orders outside of the U.S..
What countries do you ship to?
We are now shipping to Canada. Check back as we expand our international shipping options.
How fast is your shipping?
Depending on where you are located, it can take anywhere from 3-8 business days. Please note that we do not ship orders on the weekend. Orders placed on Friday after 1pm PST will not ship out until Monday the following week.
3-8 Business Days
2 Business Days
Do you offer overnight shipping?
No, at this time we do not offer overnight shipping. We do however offer 2-Day shipping for $30. This shipping cost is nonrefundable. We do not ship on the weekend or U.S. holidays and cannot guarantee Saturday delivery at this time.
2-Day shipping orders must be placed by 1pm PST.
This option is for U.S. orders only at this time.
Can you ship to P.O. boxes?
Yes. We ship using USPS, this allows us to accommodate orders shipped to a P.O. Box. We are unable to ship to an international P.O. box.
Is my package insured?
Yes, we insure every order with Route package insurance.
If my package is lost or stolen, how can I submit a claim?
Claims must be filed here: https://claims.route.com/
Claims must be submitted within the following timeline:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (domestic): Between 7* and 30 days from the last tracking update
- Lost (international): Between 20* and 30 days from the last tracking update
- Estimated Delivery Date: On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.
- Stolen: Between 5* and 15 days of when the package was marked delivered
*Route requires a wait-to-file period for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
Are duties and taxes included in my order total?
No, duties and taxes are not included in your order total. Your order will be sent on a DDU (Delivered Duty Unpaid) basis, you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase.
This charge is determined by your local customs authority and includes:
1. The Sales Tax applied by your country for purchases from the U.S. and
2. Duties charged for processing by your country.
How fast is international shipping?
Orders are typically processed within 2 business days. Once your order is shipped, we estimate that you will receive your order within 3-8 business days depending on the service you have selected. Please note that we do not ship on the weekend or on U.S. holidays.
(re)NATION LTD x thredUP
What is reNation x thredUP?
We’ve partnered with thredUP to help encourage clothing circularity and extend the life of your clothing. Order a NATION LTD x thredUP Closet Clean Out Kit and turn the clothes you no longer wear (or love) into new favorites with NATION LTD shopping credit.
How do I redeem my NATION LTD credits?
You will receive a notification from thredUP when your items are processed. Within 7-14 days, you will receive an email from NATION LTD explaining how to access the credits in your account. NATION LTD credit is store credit and can be used to purchase any items online at www.nationltd.com. There is no time period in which you have to spend your NATION LTD credit as they have no expiration date.
How do I track an order purchased through thredUP?
Once your order has been shipped, you will receive an email with tracking information. If you have additional questions, reach out to nationltd@thredUP.com for support.
How do I return an item purchased through thredUP?
Items purchased on our re-sale shop must be returned to the resale shop within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. Your refund will be issued to your original form of payment. Note that a shipping return fee of $5.99 will be deducted from your refund.
- Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.).
- Original shipping charge for returned items will not be refunded.
- Final-sale items may not be returned.
Sustainability is one of the most prominent issues in our world today. As the need to protect our planet continues to grow, we are actively exploring ways to minimize our impact. We believe that every decision matters and have started implementing practices that will make lasting change.
Sustainability is an evolving goal and something we will continue working toward today and every day to come. Check our practices, our fabrics, and our packaging to learn more about our current efforts. Check back often as we continue to update and improve our processes.
Is climate change real?
What does Final Sale mean?
Items that are marked as sale or discounted in any way are considered Final Sale. These items cannot be returned or exchanged. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to our Style Specialist by sending us an email, or call us at 213.463.6962 before placing your order.
What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our ‘Final Sale’ policy and can’t be returned for a refund or exchanged. Please contact our Style Specialist regarding exceptions during the holiday season.
Can I return Final Sale items?
No, any item that is marked final sale or that has been discounted in any way is not eligible for refund or exchange. If you have questions, email our Style Specialist before placing your order.
What if a Final Sale item I ordered arrived damaged?
Something I ordered is now on sale. Will you match the new price?
We offer a one-time price adjustment on items purchased online at full price within 7 calendar days of the item being placed on sale. Adjusting the price makes the item Final Sale and it cannot be returned for a refund or exchanged.
We are unable to offer a price adjustment if an item was originally purchased on sale, if an item was originally purchased with a special promotion that temporarily reduced the price, or if the item is no longer in stock.
Do you offer price adjustments during promotions?
Unfortunately, we cannot honor price adjustments during special promotions such as Black Friday / Cyber Monday as these are limited offers. No exceptions. Please reach out to our Style Specialist by email, or call us at 213.463.6962 with any questions regarding this policy.
Something I purchased on sale is further reduced. Will you match the new price?
Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want.
How do I care for my items?
We create garments that are easy to maintain. If you have questions about a specific style, please email our Style Specialist.
Are your items pre-shrunk?
All of our garments have been pre-washed and dyed. The maximum shrinkage of the natural fibers has already been reduced. It could still shrink slightly - the best way to prevent this is to air dry or dry on a low setting.
Can I use the hand wash cycle on my washing machine?
No. Any of our garments labeled hand wash should be washed by hand. When you use the hand wash cycle on a washing machine, the clothes sit in water for too long, which causes damage. Please reach out with specific questions regarding this.
What is the best way to care for Hacci?
Hacci is a delicate fabric that is prone to pilling. The best way to keep this fabric in shape is to use a sweater shaver to remove the pills.
What is the best way to care for the Sateen pieces?
Hand wash. Our cami and slip are cut on the bias, use these tips for the perfect fit: Before wearing, wet in cold water and hang to dry. (Or) Simply steam with a garment steamer.
What should I do if something pills?
You can use a sweater shaver to remove the pills.
Why are your t-shirts so expensive?
To bring one garment into existence requires a supply chain of hundreds of people. From the farmers to yarn spinners, knitters to cutters and sewers, dye house workers to quality control, to our office with our designer and creative team, photographer, managers, sales agents, wholesalers, and website manager, along with shippers every step of the way… it’s not as simple as “hiring less people”. These jobs benefit the local community both in Los Angeles and Peru. Also, higher quality and sustainably made fabrics are more expensive. We believe in buying less and buying better, because fast fashion comes at a cost (both to the environment and to the workers). We recognize that our clothing is an investment for most, but we’d rather have someone buy one dress from us than ten dresses from a fast fashion brand. But as a consumer you have a choice, and we totally respect that.
We recognize that our clothing is an investment for most, and are big fans of shopping second hand, and then supplementing that with one or two pieces from sustainable brands at full price. Everytime you shop secondhand instead of new, you reduce carbon emissions by 82%.You can shop our line secondhand through our ThredUp partnership HERE.
Where can I purchase a Nation LTD Gift Card?
We currently offer e-gift cards which can be purchased on our site. If you need assistance purchasing or using your gift card, please contact our Style Specialist.
Who can I contact about wholesale inquiries?
Please contact one of our showrooms or firstname.lastname@example.org.
COMMUNITY SERVICE SHOWROOM
SCOTT HARNER AND COMPANY
Who can I contact about press inquiries?
Please email email@example.com with any press inquiries.
What number do I call for customer support?
Please call 213.463.6962.