What is a pre-order?
If you have placed a pre-order, this means that the style will be available soon and will ship when it becomes available. The funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Will my card be charged if I place a pre-order?
Yes, the funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Can I cancel a pre-order?
Yes, please contact our Style Specialist to cancel your pre-order.
What if I need to change or cancel my order?
We make every effort to process your order quickly but will try our best to accommodate changes to your order before we ship. The best way to do this is to call us directly, as quickly as possible at 213.622.6186 ext 304, Monday – Friday 8:30am-5:00pm Pacific time.
What’s the status of my order?
Once your item has been shipped, you will receive a tracking number. We ship most items with USPS; you may use your tracking number to look up the status of your delivery. If you still need help, contact our Style Specialist anytime and we will provide you with an update.
What if something I order arrives damaged?
Let us know right away by calling at 213.622.6186 ext 304, or email our Style Specialist. We will cover the cost of returning the shipping so your item can be replaced or refunded.
What if I receive the wrong item?
Give us a call right away at 213.622.6186 ext 304, or email our Style Specialist. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.
I live internationally, can I place an order?
We are now shipping to Canada in addition to the continental U.S., Alaska and Hawaii. Check back as we expand our international shipping options.
When are orders processed?
Orders will go out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm Pacific Time will be fulfilled the following business day.
*Please note that orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.