Ordering

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Our warehouse located in Downtown Los Angeles is experiencing shipping delays due to the current situation - thank you for understanding.

We stand with our community in the fight against racism. Learn More

*TEMPORARY COVID-19 UPDATE

Unfortunately due to an incredibly high volume of orders we are unable to cancel or edit an existing order once it is placed.

Please make sure to double check your shipping address before placing your order.

ORDER STATUS

Once your item has been shipped, you will receive a tracking number. We ship most items with USPS; you may use your tracking number to look up the status of your delivery.  If you still need help, contact our Style Specialist anytime and we will provide you with an update.

ORDER PROCESSING

Orders will go out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm PST will be fulfilled the following business day.

Orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.

CANCEL ORDER

We make every effort to process your order quickly. We will try our best to accommodate changes to your order before we ship.  The best way to do this is to call or text us as quickly as possible at 213.622.6186 ext 304 Monday – Friday 8:30am-5:00pm PST.

DAMAGED ORDER

Let us know right away by calling or texting 213.622.6186 ext 304, or email our Style Specialist. To file a claim, please contact Route.

WRONG ITEM RECEIVED

Give us a call or send us a text right away at 213.622.6186 ext 304. You can also email our Style Specialist. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.

INTERNATIONAL ORDERS

We are now shipping to Canada in addition to the continental U.S., Alaska, and Hawaii. Check back as we expand our international shipping options.