Ordering

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ORDER STATUS

Once your item has been shipped, you will receive a tracking number. We ship most items with USPS; you may use your tracking number to look up the status of your delivery.  If you still need help, contact our Style Specialist anytime and we will provide you with an update.

ORDER PROCESSING

Orders will go out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 12:00 pm PST will be fulfilled the following business day.

Orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.

CANCEL ORDER

We unfortunately cannot cancel or adjust any order that is already processing. We will however make every effort to accommodate your request. Call, text, or email us as quickly as possible, Monday – Friday 8:30am-5:00pm Pacific time.

DAMAGED ORDER

Let us know within 3 days of delivery by calling us, texting us, or emailing our Style Specialist. To file a claim, please contact Route.

WRONG ITEM / MISSING ITEM

Give us a call right away, send us a text, or email our Style Specialist. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.

INTERNATIONAL ORDERS

We are now shipping to Canada in addition to the continental U.S., Alaska, and Hawaii. Check back as we expand our international shipping options.