Help
NOW SHIPPING INTERNATIONALLY

ORDERING

CONTACT US   SUSTAINABILITY   ORDERING   RETURNS AND EXCHANGES   SHIPPING   SOLD OUT AND PRE-ORDER   FIT AND SIZING   GARMENT CARE   SALE ITEMS   DISCOUNT CODES   GIFT CARDS   WHOLESALE

 

ORDER STATUS

Once your item has been shipped, you will receive a tracking number. We ship most items with USPS; you may use your tracking number to look up the status of your delivery.  If you still need help, contact our Style Specialist anytime and we will provide you with an update.

ORDER PROCESSING

Orders will go out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm PST will be fulfilled the following business day.

Orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.

CANCEL ORDER

We make every effort to process your order quickly. We will try our best to accommodate changes to your order before we ship.  The best way to do this is to call or text us as quickly as possible at 213.622.6186 ext 304 Monday – Friday 8:30am-5:00pm PST.

DAMAGED ORDER

Let us know right away by calling or texting 213.622.6186 ext 304, or email our Style Specialist. To file a claim, please contact Route.

WRONG ITEM RECEIVED

Give us a call or send us a text right away at 213.622.6186 ext 304. You can also email our Style Specialist. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.

INTERNATIONAL ORDERS

We are now shipping to Canada in addition to the continental U.S., Alaska, and Hawaii. Check back as we expand our international shipping options.