What is a pre-order?
If you have placed a pre-order, this means that the style will be available soon and will ship when it becomes available. The funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Will my card be charged if I place a pre-order?
Yes, the funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Can I cancel a pre-order?
Yes, please contact our Style Specialist to cancel your pre-order.
What if I need to change or cancel my order?
We make every effort to process your order quickly but will try our best to accommodate changes to your order before we ship. The best way to do this is to call us directly, as quickly as possible at 213.622.6186 ext 304, Monday – Friday 8:30am-5:00pm Pacific time.
What’s the status of my order?
Once your item has been shipped, you will receive a tracking number. We ship USPS; you may use your tracking number to look up the status of your delivery. If you still need help, contact our Style Specialist anytime and we will provide you with an update.
What if something I order arrives damaged?
Let us know right away by calling at 213.622.6186 ext 304, or email our Style Specialist. We will cover the cost of returning the shipping so your item can be replaced or refunded.
What if I receive the wrong item?
Give us a call right away at 213.622.6186 ext 304, or email our Style Specialist. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.
I live internationally, can I place an order?
We only ship to the continental U.S., Alaska and Hawaii. Unfortunately, we do not ship outside the US right now. If you live in Canada, contact Style Specialist and we will put you in touch with our rep. Our rep will assist you with locating a store in Canada that sells Nation.
When are orders processed?
Orders will go out within 24-48 business hours of the order being placed. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm Pacific Time will be fulfilled the following business day.
*Please note that orders placed on Friday, Saturday or Sunday will not ship out until Monday the following week.
When do promotional discount codes expire?
A code will expire ninety (90) days from the date of the promotional marketing unless otherwise specified. If you have specific questions regarding this, please contact our Style Specialist.
Can you use promotional discount codes on sale items?
No. Unfortunately, promotional discount codes (including the first order code) will not apply to sale items unless otherwise stated. If you have specific questions regarding this, please contact our Style Specialist.
The item I want is sold out. Will it become available again?
If an item is Sold Out, we are completely sold out. Let us know your preferred color and size. The item may become available again, if it does, we will email you.
FIT AND SIZING
How do I know which size will fit me best?
Our aesthetic is typically relaxed with an easy fit.
We are also here to help Monday thru Friday, 8:30am-5:00pm Pacific Time, call us at 213.622.6186 ext 304. We will do whatever we can to help you find the best fit.
Do you have a size chart?
Yes, please refer to the size chart below. Sizing is in inches.
Is there a place where I can try things on?
Yes. Though we do not have any retailers, you can contact our Style Specialist directly and we will put you in touch with one of our reps who will help you locate a whole store nearest you.
How can I return an order?
For detailed return instructions, please visit RETURNS.
What is your return policy?
FULL PRICED ITEMS: We want you to be 100% satisfied with your order. You have 30 calendar days from the day you place your order to postmark your items for return. We will gladly accept items that have not been worn, altered or washed and which have all tags attached. Please use the envelope provided to return your item(s) back to us.
SALE ITEMS: Sale items are FINAL SALE. We will not accept returns or process exchanges or refunds on any sale purchase. This includes items listed on the sale page, any items marked sale and discounted items.
How do I return something from my order?
We are sorry that it didn’t work out, and we want to make this easy for you. Please do the following:
1. Go to RETURNS, enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return.
2. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to the envelope provided and take the envelope to a drop-off location.
3. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
*If you would like to use your own return shipping method, please email our Style Specialist to obtain a RA#. Once received, pack return items in original condition and include the RA# in the package. Send to:
How long does it take to process a return?
Once we receive your return, please allow 2-3 business days for processing and another 5-10 days for your bank to post the refund to your account.
How can I complete an exchange?
To ensure an item is available and in stock, we suggest that you process a return for the original item, and place a separate order for the new item.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.
Still have questions?
Send our Style Specialist an email.
What carrier do you use?
We ship all orders with USPS. Note that FedEx services are used for orders over $500 and will require a signature.
How much does shipping cost?
We offer FREE GROUND SHIPPING on all orders.
If you need your item(s) sooner, please select the 2-Day shipping option.
How fast is your shipping?
Depending on where you are located, it can take anywhere from 3-8 business days. Please note that we do not ship orders on the weekend. Orders placed on Friday after 1pm PST will not ship out until Monday the following week.
3-8 Business Days
2 Business Days
Do you offer overnight shipping?
No, at this time we do not offer overnight shipping.
Can you ship to P.O. boxes?
Yes. We ship using USPS, this allows us to accommodate orders shipped to a P.O. Box.
We value sustainable and ethical practices. The pieces that we make in Peru are produced in socially conscious factories. The company we work with has been praised for its sustainability efforts, working with small communities throughout Peru.
For the colder months, we have introduced baby alpaca. Why we love it? Unlike cashmere goats, alpacas don't destroy the land by overgrazing. Did you know it takes 4 cashmere goats to make a single sweater, but 1 alpaca to make 4 (or 5) sweaters in a year? Better than cashmere, better for our environment, better for you.
What does Final Sale mean?
Items that are marked as sale or discounted in any way are considered Final Sale. These items cannot be returned or exchanged. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to our Style Specialist at 213.622.6186 ext 304 or email us before placing your order.
What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our ‘Final Sale’ policy and can’t be returned for a refund or exchanged. Please contact our Style Specialist regarding exceptions during the holiday season.
Can I return Final Sale items?
No, any item that is marked final sale or that has been discounted in any way is not eligible for refund or exchange. If you have questions, email our Style Specialist before placing your order.
What if a Final Sale item I ordered arrived damaged?
Contact our Style Specialist right away, 213.622.6186, ext 304.
Something I ordered is now on sale. Will you match the new price?
We offer a one-time price adjustment on items purchased online at full price within 7 calendar days of the item being placed on sale. Adjusting the price makes the item Final Sale and it cannot be returned for a refund or exchanged.
We are unable to offer a price adjustment if an item was originally purchased on sale, if an item was originally purchased with a special promotion that temporarily reduced the price, or if the item is no longer in stock.
Do you offer price adjustments during promotions?
Unfortunately, we cannot honor price adjustments during special promotions such as Black Friday / Cyber Monday as these are limited offers. No exceptions. Please reach out to our Style Specialist 213.622.6186, ext 304 with any questions regarding this policy.
Something I purchased on sale is further reduced. Will you match the new price?
Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want.
How do I care for my items?
We create garments that are easy to maintain. If you have questions about a specific style, please email our Style Specialist.
Are your items pre-shrunk?
All of our garments have been pre-washed and dyed. The maximum shrinkage of the natural fibers has already been reduced. It could still shrink slightly - the best way to prevent this is to air dry or dry on a low setting.
What is the best way to care for Hacci?
Hacci is a delicate fabric that is prone to pilling. The best way to keep this fabric in shape is to use a sweater shaver to remove the pills.
What is the best way to care for the Sateen pieces?
Hand wash. Our cami and slip are cut on the bias, use these tips for the perfect fit: Before wearing, wet in cold water and hang to dry. (Or) Simply steam with a garment steamer.
What should I do if something pills?
You can use a sweater shaver to remove the pills.
Where can I purchase a Nation LTD Gift Card?
We currently offer e-gift cards which can be purchased on our site. If you need assistance purchasing or using your gift card, please contact our Style Specialist.
Who can I contact about wholesale inquiries?
Please contact one of our showrooms or email@example.com.
COMMUNITY SERVICE SHOWROOM
SCOTT HARNER AND COMPANY
Who can I contact about press inquiries?
Please email firstname.lastname@example.org with any press inquiries.