What is a pre-order?
If you have placed a pre-order, this means that the style will be available soon and will ship when it becomes available. The funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Will my card be charged if I place a pre-order?
Yes, the funds for the item that you are pre-ordering will be held on your credit card at the time the pre-order is placed.
Can I cancel a pre-order?
Yes, please contact our Customer Service Ace at email@example.com to cancel your pre-order.
What if I need to change or cancel my order?
We make every effort to process your order quickly, but will try our best to accommodate changes to your order before we ship. The best way to do this is to call us directly, as quickly as possible at 213.622.6186 ext 300, Monday – Friday 9:30am-5:00pm Pacific time.
What’s the status of my order?
Once your item has been shipped, you will receive a tracking number. We ship USPS; you may use your tracking number to look up the status of your delivery. If you still need help, contact our Customer Service Ace at firstname.lastname@example.org anytime and we will provide you with an update.
What if something I order arrives damaged?
Let us know right away by calling at 213.622.6186 ext 300, or email us email@example.com. We will cover the cost of returning the shipping so your item can be replaced or refunded.
What if I receive the wrong item?
Give us a call right away at 213.622.6186 ext 300, or email at firstname.lastname@example.org. We will correct our mistake right away, credit any shipping charges and cover the return shipping as well.
I live internationally, can I place an order?
We only ship to the continental U.S., Alaska and Hawaii. Unfortunately, we do not ship outside the US right now. If you live in Canada, contact us at email@example.com and we will put you in touch with our rep. Our rep will assist you with locating a store in Canada that sells Nation Ltd.
When are orders processed?
Our Shipping Ace does his best to get orders out within 24-48 hours of the order being places. If for any reason there is a delay with your order, we will promptly notify you. Orders placed after 1:00 pm will be fulfilled the following business day.
The item I want is sold out. Will it become available again?
If an item is Sold Out, we are completely sold out. Let us know your preferred color and size. The item may become available again, if it does, we will email you!
FIT AND SIZING
How do I know which size will fit me best?
Our aesthetic is typically relaxed with an easy fit.
We are also here to help Monday thru Friday, 9:30am-5:00pm Pacific Time, call us at 213.622.6186 ext 300. We will do whatever we can to help you find the best fit!
Do you have a size chart?
Yes, please refer to the size chart below. Sizing is in inches.
Is there a place where I can try things on?
Yes! Though we do not have any retailers, you can contact us directly at firstname.lastname@example.org and we will put you in touch with one of our reps who will help you locate a whole store nearest you.
What is your return policy?
FULL PRICED ITEMS: We want you to be 100% satisfied with your order. You have 14 calendar days from the day you receive your shipment to postmark your items for return. We will gladly accept items that have not been worn, altered or washed and which have all tags attached. The original shipping and handling charges will not be credited back to your card unless we have made a mistake in sending the wrong item, or the item is defective in some way. The credit will be issued to the card that you placed the order with.
SALE ITEMS: Sale items are FINAL SALE. We will not accept returns or process exchanges or refunds on any sale purchase. This includes items listed on the sale page, any items marked sale, and discounted items.
How do I return something from my order?
We are sorry that it didn’t work out, and we want to make this easy for you. Please do the following:
- Fill in the return form to request a Return Authorization
- You will receive an email approving your return, usually within one business day after your request.
- Once you have received the authorization, carefully pack your item(s).
- Enclose a written explanation of the reason for your return and what item(s) you request in exchange for the returned item(s) (if any). You may also include a copy of the return approval email that you received.
- Send it to:
How long does it take to process a return?
Once we receive your return, please allow 2-3 business days for processing and another 5-10 days for your bank to post the refund to your account.
How can I do an exchange?
The best way to process the exchange is to indicate it on the return authorization form, if the requested item is available and in stock, we will process the exchange. If you need the item immediately and want to ensure that it is available and in stock, we suggest that you process a return for the original item, and place a separate order for the new item.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund.
Still have questions?
Send our Customer Service Ace an email at email@example.com.
What carrier do you use?
We ship all orders with USPS.
How much does shipping cost?
We offer FREE GROUND SHIPPING on all orders!
If you need your item(s) sooner, please select the expedited shipping option.
How fast is your shipping?
Depending on where you are located, it can take anywhere from 3-8 business days. You can upgrade to 2 day shipping if you need your order faster. Shipping costs are non-refundable.
3-8 Business Days
2 Business Days
Do you offer overnight shipping?
No, at this time we do not offer overnight shipping.
Can you ship to P.O. boxes?
Yes! We ship using USPS, this allows us to accommodate orders shipped to a P.O. Box.
What does Final Sale mean?
Items that are marked as sale or discounted in any way are considered Final Sale. These items cannot be returned, or exchanged. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to our Customer Service Ace at 213.622.6186 ext 300 or email us at firstname.lastname@example.org before placing your order.
What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our ‘Final Sale’ policy and can’t be returned for a refund or exchanged.
Can I return Final Sale items?
No, any item that is marked final sale or that has been discounted in any way is not eligible for refund or exchange. If you have questions, email us at email@example.com before placing your order.
What if a Final Sale item I ordered arrived damaged?
Contact us right away at firstname.lastname@example.org or 213.622.6186.
Something I ordered is now on sale. Will you match the new price?
We offer a one-time price adjustment on items purchased online at full price within 7 calendar days of the item being placed on sale. Adjusting the price makes the item Final Sale and it cannot be returned for a refund, or exchanged.
We are unable to offer a price adjustment if an item was originally purchased on sale, if an item was originally purchased with a special promotion that temporarily reduced the price, or if the item is no longer in stock.
Something I purchased on sale is further reduced. Will you match the new price?
Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!
How do I care for my items?
We create garments that are easy to maintain. If you have questions about a specific style, please email us at email@example.com.
Where can I purchase a Nation Ltd Gift Card?
We currently offer e-gift cards which can be purchased on our site. If you need assistance purchasing or using your gift card, please contact our Customer Service Ace at firstname.lastname@example.org.
Who can I contact about wholesale inquiries?
Please contact one of our showrooms.
COMMUNITY SERVICE SHOWROOM
SCOTT HARNER AND COMPANY
p: 404.688.9044, ext 25
p: 514.904.0055, ext 311
Who can I contact about press inquiries?
Please email email@example.com with any press inquiries.