Waitlist Sold Out and Pre-Order
The waitlist becomes available if an item has sold out. You can sign up with your phone number and receive a text alert or with your email. When an item returns to stock, you will be notified.
The waitlist always alerts the entire list - even if only one unit is available. So yes, one unit was restocked, but (sometimes) another person got it first. Our best advice is to get to the site quickly when you receive the alert because we are alerting you (and maybe others) for just one unit.
If an item is sold out, we are completely sold out. Let us know your preferred color and size or sign up for the waitlist. The item may become available again, if it does, we'll email you.
Once in a while, we will make an item available for pre-order. This is typically for popular styles that we're going to restock. (other times, it is for a style that we haven't released yet)
If you place pre-order, we will charge your card at the time the pre-order is placed. The item will not ship out until it becomes available - the available date will be listed on the product detail page before you check out. If you need help finding the available date, call, text or email our Style Specialist
If you place an order containing both available and pre-order items, all available items within your order will be shipped shortly after your order is placed. Pre-order items will ship separately as soon as they become available. You will receive an automatic email confirmation each time a unit from your order is shipped to you.
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing our Style Specialist.
If you need to make an edit to your pre-order, you can do so in the link below: